FAQ

Is my data private?

Yes — NexaDesk is fully self-hosted. Tickets, users, attachments, and the database all live on your server. The only outbound call the platform requires is daily license validation.

What happens if my license lapses?

Core ticketing keeps working. Licensed features (like NetManager) deactivate until the license is renewed and re-validated. Your data is never touched.

Can I run NexaDesk without email?

Yes. Tickets can be created by staff and via the portal. Email notifications simply won't be sent until a channel is connected.

How many agents/requesters can I have?

Staff seats are set by your subscription plan (see Settings → License). Requesters are unlimited.

Do requesters need 2FA?

No — TOTP 2FA is mandatory for staff (admin/technician) accounts only.

Can requesters see each other's tickets?

No. The portal shows a requester only their own tickets.

How do updates work?

You receive an updated bundle; extract it over the install, docker compose build api && docker compose up -d, and migrations apply automatically. See Backup, Upgrade & Maintenance. Always back up first.

Where do I get HTTPS?

Terminate TLS in front of the stack — Cloudflare Tunnel or any reverse proxy. See Installation.

Does NexaDesk work with Microsoft 365?

Extensively: M365 mailbox → tickets via OAuth, optional Entra ID SSO, Entra user sync, and Teams alerts from automations.

Is there an on-premises demo I can look at?

Ask your NexaDesk contact for demo access — a fully seeded environment that resets daily.

I found a bug / need a feature — where do I send it?

Contact your NexaDesk support channel. For troubleshooting, grab logs first: see Getting help.