Customer Portal

Requesters get a focused self-service portal — no clutter, no staff tooling.

What requesters can do

• Submit tickets with the New ticket button
• Track their own tickets — status at a glance, full conversation on click
• Reply to the technician from the ticket view
• Browse the Knowledge Base to self-serve before raising a ticket

How requesters get accounts

• Created by an admin under Settings → Users, or
• Auto-created when a new email address writes to a connected support mailbox

Requesters only ever see their own tickets. They don't see internal notes, other requesters' tickets, or any admin surface.

Portal vs email

Both work simultaneously. A requester can open a ticket by email, then follow it in the portal — replies stay in sync in one conversation thread.