Users & Groups

Settings → Users and Settings → Groups.

Users

Roles

Role	Access
Admin	Full platform control, including settings and this page
Technician	Ticket work, KB editing, reports, assets, NetManager
Requester	Customer portal only

Managing users

Create users with or without an initial password (users without one set it via the reset flow).
Set/reset passwords, deactivate (blocks login, keeps history), or hard-delete.
Requesters are also auto-created when a new sender emails a connected channel.

Groups

Groups (e.g. IT Support, Network Team) organise technicians for assignment and automation routing — automations can assign tickets to a group's members.