Reports

Settings-free analytics for admins and technicians, at Reports in the sidebar.

Date ranges

Presets for Today, Last 7 days, Last 30 days, Last 90 days — the active range is shown beside the buttons.

KPI tiles

Open Tickets, In Progress, Resolved Today, Average Resolution time, SLA Breach Rate, Unassigned, Overdue, and Closed Today.

Charts

• Ticket Volume — created / resolved / closed trend, switchable between Day, Week, and Month grouping
• By Status / By Priority / By Category / By Channel breakdowns
• SLA performance — met vs breached, per priority
• Technician performance table — who's resolving what, how fast

Exports

• Export CSV — raw data for your own analysis
• Export PDF — a shareable snapshot for management